All products are shipped discreetly in plain brown boxes.
We can ship to virtually any address in the world, and have experience shipping to most countries in North America, Europe, and Oceania.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
All in-stock orders are shipped within 48 hours Monday – Friday 8am – 5pm. Orders requiring custom assembly typically ship within 4-7 days, but may take longer depending on the order and availability of stock. We will contact you whenever shipping times extend beyond these estimates.
We use the following carriers to deliver our orders:
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. Weights may be rounded up to the next full pound to reflect the policies of the shipping companies we use. In some cases, large products will incur a dimensional weight shipping charge due to the size of the packaged product.
Taxes and Duties
All stated prices are exclusive of taxes and duties. Buyer will pay any taxes, fees and duties or other amounts, however designated (other than taxes on our net income or gross receipts), levied or based upon the products and/or any order.
If a tracking number is provided by the shipping carrier, we will update your order with the tracking information.
Returns and Warranty
You may return any item within 30 days of receipt that is in new condition and original packaging. Fully assembled SolSheetz and SolStix Rax products may be returned within 30 days of receipt for any reason. Opened kits, custom built systems, and accessory items cannot be returned. Orders of fully assembled and in-stock products may be cancelled within 24 hours of submission, or 24 hours prior to shipment, whichever occurs first, upon email or phone notification to the company via our Contact Us form. Orders which are cancelled afterward or refused delivery for any reason will be charged a 25% re-stocking fee.
Photon Solutions warranties its SolSheetz and SolStix Rax products’ quality of materials and workmanship for one year from date of purchase. If one of our assembled lighting products fails under typical use, we will replace the failed components or the product upon notice and confirmation of a covered event, at our sole discretion, for one year.
Photon Solutions warranties its kits, custom systems, and accessory items’ materials and workmanship for 30 days from date of purchase. This warranty is voided if the item is physically or electronically damaged from misuse or misapplication.
Your warranty can be voided due to improper operation or operation in atypical conditions. Specifically, your warranty will be voided if your product was exposed to reverse voltage or excessive electrical current, or environmental conditions outside the recommended operating specifications.
Any returns or replacements under this policy must include an RMA authorization number to be processed. Please contact us at firstname.lastname@example.org to initiate a return. Returns made without an RMA will be subject to a minimum 25% re-stocking charge.